Frontliner - Customer Service & Sales Representative

Join Mitracomm Ekasarana as a Frontliner in Makasar, Jakarta Raya, and become the face of our customer service and sales team! This is a fantastic opportunity for dynamic individuals who thrive in a fast-paced environment, enjoy interacting with customers, and are passionate about delivering exceptional service. As a Frontliner, you'll be the first point of contact for our customers, ensuring their needs are met with a smile. This role is perfect for those looking to build a career in customer service and sales, with opportunities for growth and development within the company.

At Mitracomm Ekasarana, we are committed to providing top-notch services to our clients. Our team is dedicated to maintaining high standards of customer satisfaction, and we believe that your enthusiasm and dedication will make a significant impact on our operations. In this role, you will use tools like CRM systems, communication software, and sales platforms to streamline your workflow and enhance customer interactions.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.
• Assist in the sales process by promoting our products and services to potential customers.
• Use CRM systems and communication tools to manage customer interactions and track sales leads.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with the sales and marketing teams to achieve company targets.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies and procedures to ensure consistent service delivery.
• Build and maintain strong relationships with customers to foster long-term loyalty.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or sales roles.
• Proficient in using CRM systems and sales platforms.
• Strong communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Excellent problem-solving and decision-making skills.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Fluency in Indonesian and English is a plus.
• Certification in customer service or sales is a plus.

🛠️ Keahlian

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