Outbound Telesales Agent - Concentrix Yogyakarta

Join Concentrix, a global leader in customer experience solutions, as a Telesales Agent in the vibrant city of Yogyakarta! We are seeking dynamic, target-driven individuals with excellent communication skills to drive sales growth and deliver exceptional customer experiences. In this role, you'll be using tools like Salesforce and Microsoft Teams to manage and track your daily activities, ensuring you meet and exceed your targets.

Concentrix is a company with a rich history, having been established in 1994. We have grown to become a trusted partner for some of the world's largest companies, helping them to enhance their customer interactions and drive business growth. Our Yogyakarta office is a hub of innovation and collaboration, where you'll have the opportunity to work with a diverse team of professionals from around the globe.

As an Outbound Telesales Agent at Concentrix, you'll be responsible for making outbound calls to potential and existing customers. Your mission is to promote our clients' products and services, while building strong relationships and driving sales. You'll work closely with your team to share best practices and learn from each other, ensuring that you're always at the top of your game.

📋 Tanggung Jawab Pekerjaan

• Make outbound calls to potential and existing customers to promote our clients' products and services.
• Use Salesforce and Microsoft Teams to manage and track your daily activities and performance.
• Meet and exceed your sales targets, contributing to the overall growth of our clients' businesses.
• Build and maintain strong relationships with customers, understanding their needs and tailoring your approach accordingly.
• Provide exceptional customer service, ensuring that all customer interactions are positive and productive.
• Collaborate with your team to share best practices and learn from each other, fostering a culture of continuous improvement.
• Stay up-to-date with industry trends and our clients' products and services, ensuring that you're always equipped to provide valuable insights and recommendations.
• Participate in regular team meetings and training sessions to further develop your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a telesales or customer service role.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and decision-making skills, with the ability to think on your feet and adapt to different situations.
• Proficiency in using Salesforce and Microsoft Teams, with a willingness to learn and adapt to new tools and technologies.
• Ability to work well under pressure and meet tight deadlines, with a strong sense of responsibility and accountability.
• Bachelor's degree in Business Administration, Marketing, or a related field (preferred but not required).
• Fluency in Indonesian and English, with the ability to communicate effectively in both languages.
• Valid SIM card and reliable transportation to commute to and from work.

🛠️ Keahlian

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